We are sorry to hear that you have received an item in a less than perfect condition. We can completely appreciate how disappointing this has been and most certainly not the experience we would wish our customers to have.

Please may we kindly ask you to follow the returns procedure in the following link:

https://helpdesk.aspinaloflondon.com/hc/en-gb/articles/360001477937-How-do-I-return-an-item-for-Exchange-or-a-Refund-

Alternatively, you are more than welcome to drop the item into one of our Aspinal of London standalone stores and they will return it on your behalf.