Items can be returned to any of our stores. However, please be aware that the store will return the item on your behalf to Head Office to be processed. No exchanges or refunds can be dealt with in-store if purchased online.
For a list of stores please visit here
If you wish to return an item direct, please ensure that you complete our RETURNS FORM which can be downloaded here.
Enclose the completed Returns Form with your return, making a note of the item code and colour you would like to receive instead or the reason for requesting a refund, and return using the address provided.
Please be aware that refunds will not include Luxury Gift Wrap.
Store purchases should be returned via one of our stores. Please present your purchase receipt with the return. A list of our stores can be found here.
We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged. Please allow up to 7 days for your return to be inspected and credited to your account/card, this may be slightly delayed during busy periods, such as January.
Purchases made from all of our concessions and franchises (Selfridges, Harrods, House of Fraser and John Lewis), must be returned to the host store. Please ensure that the returned goods are in perfect condition as we cannot accept products back used or scratched, blemished or personalised.
We are unable to offer an exchange or refund on any items that have been personalised or engraved. International customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU). For your security we advise you return any product via Royal Mail Special Next Day Delivery (with the appropriate cover level of insurance) and retain a receipt of postage for your own records. Aspinal of London is not responsible for the return shipping costs unless the item is faulty, and we are not responsible for any items damaged or lost in transit. Refund terms are subject to change under exceptional circumstances and at the discretion of the company.