We do hope you are delighted with your recent Aspinal of London purchase or gift. However, if you are not entirely satisfied, you can choose to exchange it for an alternative item or receive a refund within 30 days of receiving your order.
For Outlet Items purchased online, you can return you product within 14 days. We do not accept returns for exchange or credit on any Outlet Items after 14 days.
Returning Items Via a Standalone Aspinal Of London Store
• Items can be returned to any of our standalone UK stores. However, please be aware that the store will return the item to our Head Office on your behalf and are unable to issue any refunds.
• For a list of stores please visit our website at www.aspinaloflondon.com/stores
• Please note concessions are unable to accept online returns
United Kingdom & Northern Ireland Returns
• Please fill out the returns form by visiting www.aspinaloflondon.com/returns Please make sure this step is completed before sending the product back to Aspinal of London as it may incur additional processing time.
• Fill out the form included with your package (https://assets.aspinaloflondon.com/downloads/returns.pdf) with the Return/Exchange Request Number(s) and send it back to us with your package.
• Return shipping is free for new and unused items. To create your free returns label please visit
www.aspinaloflondon.com/royalmail After completing all relevant details, you will receive an email confirmation from Royal Mail with the next steps for your return. You can print the returns label at home or use the Royal Mail free label printing service. Make sure you keep your proof of posting for your own reference.
• Please handle all items with care. Repack your items securely using the original packaging provided.
Your items must be unused, in perfect condition and returned with the dust bag(s) where relevant.
• You will receive email updates as your Return/Exchange is processed.
International Returns
• Please fill out the returns form by visiting www.aspinaloflondon.com/returns Please make sure this step is completed before sending the product back to Aspinal of London as it may incur additional processing time.
• Fill out the form included with your package (https://assets.aspinaloflondon.com/downloads/returns.pdf) with the Return/Exchange Request Number(s) and send it back to us with your package.
• Using a courier of your choice, please return the goods to the following address: Returns, Highfield, Midhurst Road, Fernhurst, West Sussex, GU27 3HA
• We strongly recommend using a recorded delivery service and retaining your proof of postage as we cannot
accept liability for parcels lost or damaged in transit.
• You will receive email updates as your Return/Exchange is processed.
• Please be aware our International stores are unable to accept online orders for exchange or refund
Virtual Sample Sale
Returns of purchases from our Virtual Sample sale are to be returned to our Regent Street store. Please use the following address: Aspinal of London, 16 Regent Street St James's, London, SW1Y 4PH. All costs of returning the goods from the Virtual Sample Sale will be incurred by the customer.
Additional Notes
• We reserve the right to refuse an exchange or refund if goods are not returned in a resaleable condition.
• Allow up to 10 working days for your return/exchange to be processed. This may be delayed during busy periods.
• Please be aware that refunds will not include Luxury Gift Wrap.
• We are unable to offer an exchange or refund on any items that have been personalised or engraved
unless the product is faulty.
• International customs duties and sales taxes are not refunded for shipments outside the European
Community (EU).
• Refund terms are subject to change under exceptional circumstances and at the discretion of the company.
• This return policy does not affect your statutory rights.
• For more details of our Terms & Conditions please visit: www.aspinaloflondon.com/faqs
