You can return your item for a refund or exchange within 30 days of receipt. Online Outlet and Sale items must be returned within 14 days.
Extended Christmas Returns
To make Christmas gifting that little easier, we’ve extended our returns period for the festive season.
Full price items purchased from 21st October 2026 can be returned for exchange or full refund until 15th January 2027.
United Kingdom & Northern Ireland Returns
1. Complete the online returns form before sending your parcel. This helps avoid processing delays.
2. Add your Return/Exchange form found in your package and place in your parcel.
3. Create your free Royal Mail returns label and keep your proof of postage.
4. Pack your items securely in their original packaging. Items must be unused, in perfect condition and returned with their dust bags, where applicable.
We’ll email you updates as your return or exchange is processed.
International Returns
1. Complete the online returns form before sending your parcel. This helps avoid processing delays.
2. Add your Return/Exchange form found in your package and place in your parcel.
3. Email enquiries@aspinaloflondon.com to request a free returns label. Include your order number, plus the product code and description of each item you’re returning or exchanging. Our team will reply within 24 hours.
4. Pack your items securely in their original packaging. Items must be unused, in perfect condition and returned with their dust bags, where applicable.
We’ll email you updates as your return or exchange is processed.
Returning Items Via our Stores and Concessions
You can take your return to any of our UK stores or concessions. The team will send it to our Head Office for processing but cannot issue a refund in store.
Sample Sale Returns
Sample sale items are sold as seen and cannot be returned or exchanged.
Additional Notes
- Items must be returned in a resaleable condition. We reserve the right to refuse a refund or exchange if they are not.
- Cashmere clothing & suede jackets come with a returns tag, which must remain attached for a refund. Items with removed or detached tags are not eligible for a refund. All products must be free from any signs of wear or damage.
- Please allow up to 10 working days for your return or exchange to be processed. This may take longer during busy periods.
- Luxury Gift Wrap is non-refundable.
- Personalised or engraved items cannot be refunded or exchanged unless faulty.
- Customs duties and sales taxes are not refunded on shipments outside the EU.
- Refund terms may change in exceptional circumstances at our discretion.
This policy does not affect your statutory rights. For more information, see our Terms & Conditions.