Your use of this website confirms your unconditional acceptance of our terms & conditions, please take the time to you read them before ordering a product.
Aspinal of London operate this Web site (www.aspinaloflondon.com). Aspinal of London are hereinafter referred to as "we" or "us".
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEB SITE. YOUR USE OF THIS WEB SITE CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, DO NOT USE THIS WEB SITE.
1. PRODUCTS, CONTENT AND SPECIFICATIONS. All features, content, specifications, products and prices of products and services described or depicted on this Web Site are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. All products have Aspinal of London branding. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colours; however, the actual colour you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colours. Unless otherwise stated, all product images are for illustration purposes only and therefore, may not include items such as pens, rulers, make-up and gift boxes as standard. The inclusion of any products or services in this Web Site at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this Web Site. By placing an order, you represent that the products ordered will be used only in a lawful manner.
2.1 SHIPPING LIMITATIONS. When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Web Site. Aspinal of London will not be liable for the delivery of orders where incomplete or inaccurate delivery information is provided at the point of placing the order. We are unable to ship orders to freight forwarding and PO Box addresses. Please note that there may be occasional delays to deliveries with our nominated couriers, due to events that are out of Aspinal of London's control. If your order has been impacted by delays, we will work to ensure that your products are delivered as soon as possible; however, Aspinal of London will not be liable for any losses caused as a result of such delay.
2.2 DELIVERY LOSS OR DAMAGE. Risk of loss for items purchased from this Web Site pass to you upon delivery of the items by the carrier. Please contact our Customer Service team within 14 days of the order dispatch confirmation date, if the order has not been delivered. If the order has been received but has been damaged in transit, please contact the Customer Service team within 48 hours of the delivery.
2.3 IMPORTER OF RECORD. When ordering from Aspinal of London, the receiver is considered to be the importer of record. The purchaser is responsible for ensuring that the receiver of the goods abides by the local customs legislation rules in the importing country and provides the necessary paperwork to import any orders from this Web Site. For shipments to China and Turkey, it is the receiver's responsibility to appoint a broker for the customs clearance. Please note that Aspinal of London will not be responsible if import procedures are not followed by the receiver in the importing country. Risks for ensuring that the goods ordered can be imported into the receiver's country are the purchaser's responsibility and the costs associated with returning goods to Aspinal of London if local customs import legislation rules are not followed will be billed back to the purchaser. For further instructions in regard to shipments to Russia, please read section 18 of the Terms and Conditions.
3. ACCURACY OF INFORMATION. We attempt to ensure that information on this Web Site is complete, accurate and current. Despite our efforts, the information on this Web Site may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or validity of any information on this Web Site. For example, products included on the Web Site may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on the Web Site. In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order. NOTE: The prices online may vary to the prices in our retail outlets.
4. USE OF THIS WEB SITE. The Web Site design and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Web Site are either the property of, or used with permission by, Aspinal of London and are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions or with the prior written permission of the owner of such material. You may not modify the information or materials located on this Web Site in any way or reproduce or publicly display, perform, or distribute or otherwise use any such materials for any public or commercial purpose. Any unauthorised use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. You agree to accept responsibility for all activities that occur under your account or password.
5. TRADEMARKS. Certain trademarks, trade names, service marks and logos used or displayed on this Web Site are registered and unregistered trademarks, trade names and service marks of Aspinal of London. Other trademarks, trade names and service marks used or displayed on this Web Site are the registered and unregistered trademarks, trade names and service marks of their respective owners. Nothing contained on this Web Site grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on this Web Site without our written permission or the written permission of such third party owner.
6. LINKING TO THIS WEB SITE. Any permitted links to this Web Site must comply will all applicable laws, rule and regulations.
7. THIRD PARTY LINKS. From time to time, this Web Site may contain links to Web sites that are not owned, operated or controlled by us or our affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this Web Site. Neither we nor any of our affiliates are responsible for any content, materials or other information located on or accessible from any other Web site. Neither we nor any of our affiliates endorse, guarantee, or make any representations or warranties regarding any other Web site, or any content, materials or other information located or accessible from such Web sites, or the results that you may obtain from using such Web sites. If you decide to access any other Web site linked to or from this Web Site, you do so entirely at your own risk.
8. INAPPROPRIATE MATERIAL. You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libellous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence or give rise to civil liability, or otherwise violate any law. In addition to any remedies that we may have at law or in equity, if we reasonably determine that you have violated or are likely to violate the foregoing prohibitions, we may take any action we reasonably deem necessary to cure or prevent the violation, including without limitation, the immediate removal from this Web Site of the related materials.
9. USER INFORMATION. Other than personally identifiable information, which is subject to this Web Site's Privacy Policy, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication you transmit or post to this Web Site in any manner is and will be considered non-confidential and non-proprietary. We shall have no obligation to use, return, review, or respond to any customer communication. We will have no liability related to the content of any such customer communication, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. We retain the right to remove any or all User Communications that includes any material we deem inappropriate or unacceptable.
10. DISCLAIMERS.Your use of this web site is at your risk. The materials and services provided in connection with this web site are provided "as is" without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Neither we nor any of our affiliates warrant the accuracy or completeness of the materials or services on or through this web site. The materials and services on or through this web site may be out of date, and neither we nor any of their affiliates make any commitment or assumes any duty to update such materials or services. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions.
11. LIMITATIONS OF LIABILITY. We assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this Web Site or your downloading of any materials, from this Web Site. In no event will we, our respective officers, directors, employees, shareholders, affiliates, parent corporations, agents, successors, assigns, retail partners nor any party involved in the creation, production or transmission of this web site be liable to any party for any indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this web site, any web sites linked to this web site, or the materials, information or services contained at any or all such web sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. The foregoing limitations of liability do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions.
12. REVISIONS TO THESE TERMS AND CONDITIONS. We may revise these Terms and Conditions at any time and from time to time by updating this posting. You should visit this page from time to time to review the then current Terms and Conditions because they are binding on you. Certain provisions of these Terms and Conditions may be superseded by expressly designated legal notices or terms located on particular pages at this Web Site.
13. CHOICE OF LAW; JURISDICTION. These Terms and Conditions supersede any other agreement between you and us to the extent necessary to resolve any inconsistency or ambiguity between them. These Terms and Conditions will be governed by and construed in accordance with the laws of the England, without giving effect to any principles of conflicts of laws. A printed version of these Terms and Conditions shall be admissible in judicial and administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
14. TERMINATION. You or we may suspend or terminate your account or your use of this Web Site at any time, for any reason or for no reason. You are personally liable for any orders that you place or charges that you incur prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Web Site at any time without notice.
15. PROMOTIONAL CODES. Only one promotional code can be used per transaction and cannot be used in conjuction with another promotional code. All sale and outlet products are excluded from qualifying for any online promotional codes and their associated discounts. All offer codes apply to full price products only.
16. KLARNA. In order to be able to offer you Klarna's payment options, we will pass to Klarna certain parts of your personal information, such as name, billing and shipping address, email address, phone number, and order details for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy policy.
17. VIRTUAL SAMPLE SALE. Returns of purchases from our Virtual Sample sale are to be returned to our Regent Street Store. Please use the following address: Aspinal of London, 16 Regent Street St James's, London, SW1Y 4PH. All costs of returning the goods from the Virtual Sample Sale will be incurred by the customer.
18. RUSSIAN SHIPPING TERMS AND CONDITIONS [English]
For deliveries made to Russia, it is the responsibility of the purchaser to ensure that the goods ordered from this Web Site can be receipted into Russia by the receiver. Import taxes, duties and broker fees are responsibility of the receiver in Russia who will be contacted to provide the necessary paperwork and evidence of identity to import any orders from this Web Site. For further information regarding imports please contact your local customs office for further details. If you wish to use a specific broker and not use our nominated broker, please inform our nominated broker when contacted. Please note that Aspinal of London will not be responsible if these import procedures are not followed by the receiver in the importing country. Risks for ensuring that the goods ordered can be imported into the receiver's country are the purchaser's responsibility and the costs associated with returning goods to Aspinal of London if local customs import legislation rules are not followed, will be billed back to the purchaser.
DHL EXPRESS NETWORK TERMS AND CONDITIONS OF CARRIAGE AND CUSTOMS OPERATIONS ("T&C")
These T&C are applied to services provided by Express Carrier DHL Express in respect of delivery of Express Shipments for personal use.
1. Terms used herein:
Express Carrier: DHL Express is represented within the Russian Federation by two entities, DHL International AO and DHL Express OOO. DHL Express as well as third parties work together to deliver Express Shipments internationally and perform customs operations in respect of Express Shipments.
Customs Broker means DHL Express OOO performing customs operations in the name and on behalf of the customs applicant and other interested parties in accordance with the customs laws of the Customs Union.
Express Shipment means goods shipped in express mode by any means of transportation using electronic shipment organisation and tracking system on www.dhl.ru website to deliver those goods to the Consignee pursuant to an individual waybill within the shortest possible and/or fixed period of time.
Shipper means a legal entity, normally an online store, that handed Express Shipments over to the Express Carrier for delivery.
Consignee means an individual consignee of Express Shipment specified in the DHL Express waybill.
2. T&C Subject Matter
2.1. These T&C are a public offer and form a consensual type Delivery and Customs Operations Agreement in respect of Express Shipments by and between the Shipper/Consignee, the Express Carrier and the Customs Broker ("Agreement").
2.2. Consignee of Express Shipments accepts the provisions of this Agreement for themselves and for other directly or indirectly interested parties, including the Shipper, by pressing a button, ticking a box or putting any other sign in the box "I accept terms and conditions of the Public Offer," as well as/or by any other means of actual confirmation of their consent when ordering goods at the Shipper's website.
2.3. Under the applicable legislation in Russian Federation Express Carrier and Customs Broker shall have the right to demand from Consignee documents and information necessary for international delivery of Express Shipments and customs operations in respect of Express Shipment, including those containing information comprising commercial, bank and other secrets protected by law, or other confidential information, and obtain such documents and information within the time limits ensuring observance of the requirements specified in the applicable legislation.
Express Carrier and Customs Broker hereby acknowledge and confirm that the obtained information comprising state, commercial, bank and other secrets protected by the law or other confidential information must not be disclosed or used by Express Carrier and Customs Broker and their employees for their own purposes, handed over to other persons, except for the cases envisaged in the applicable legislation in Russian Federation other cases when disclose of the information is required for international delivery of Express Shipments and customs operations in respect of Express Shipment.
3. DHL Express Network Terms and Conditions of Carriage.
3.1. The Shipper and the Consignee acknowledge that normal DHL Express Delivery Terms and Conditions apply to carriage of goods via DHL Express network; the key provisions thereof that are essential for the Consignee are listed below:
Deliveries and Undeliverables
Shipments cannot be delivered to PO Boxes or postal codes. Shipments are delivered to the Receiver's address given by Shipper but not necessarily to the named Receiver personally. Shipments to addresses with a central receiving area will be delivered to that area.
DHL may notify Receiver of an upcoming delivery or a missed delivery. Receiver may be offered alternative delivery options such as delivery on another day, no signature required, redirection or collection at a DHL Service Point. Shipper may exclude certain delivery options on request.
If the Shipment is deemed to be unacceptable as described in Section 2, or it has been undervalued for customs purposes, or Receiver cannot be reasonably identified or located, or Receiver refuses delivery or to pay Customs Duties or other Shipment charges, DHL shall use reasonable efforts to return the Shipment to Shipper at Shipper's cost, failing which the Shipment may be released, disposed of or sold without incurring any liability whatsoever to Shipper or anyone else, with the proceeds applied against Customs Duties, Shipment charges and related administrative costs with the balance of the proceeds of a sale to be returned to Shipper. DHL shall have the right to destroy any Shipment which any law prevents DHL from returning to Shipper as well as any Shipment of Dangerous Goods.
Inspection
DHL has the right to open and inspect a Shipment without notice for safety, security, customs or other regulatory reasons.
DHL's Liability
DHL's liability in respect of any one Shipment transported by air (including ancillary road transport or stops en route) is limited by the Montreal Convention or the Warsaw Convention, as applicable, or in absence of such Convention, to the lower of (i) the current market or declared value, or (ii) 19 Special Drawing Rights per kilogram (approximately $US 26.00 per kilogram). Such limits shall also apply to all other forms of transportation, except where Shipments are carried only by road, when the limits below apply.
For cross border Shipments transported by road, DHL's liability is or shall be deemed to be limited by the Convention for the International Carriage of Goods by Road (CMR) to the lower of (i) current market value or declared value, or (ii) 8.33 Special Drawing Rights per kilogram (approximately $US 14.00 per kilogram). Such limits will also apply to national road transportation in the absence of any mandatory or lower liability limits in the applicable national transport law.
If Shipper regards these limits as insufficient it must make a special declaration of value and request insurance as described in Section 8 or make its own insurance arrangements.
DHL's liability is strictly limited to direct loss and damage to a Shipment only and to the per kilogram limits in this Section 6. All other types of loss or damage are excluded (including but not limited to lost profits, income, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to DHL's attention.
DHL will make every reasonable effort to deliver the Shipment according to DHL's regular delivery schedules, but these schedules are not binding and do not form part of the contract. DHL is not liable for any damages or loss caused by delay, but for certain Shipments, Shipper may be able to claim limited delay compensation under the Money Back Guarantee terms and conditions, which are available on the DHL website at www.dhl.com or from Customer service.
Claims
All claims must be submitted in writing to DHL within thirty (30) days from the date that DHL accepted the Shipment, failing which DHL shall have no liability whatsoever. Claims are limited to one claim per Shipment, settlement of which will be full and final settlement for all loss or damage in connection therewith.
Circumstances Beyond DHL's Control
DHL is not liable for any loss or damage arising out of circumstances beyond DHL's control. These include but are not limited to electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings; any defect or characteristic related to the nature of the Shipment, even if known to DHL; any act or omission by a person not employed or contracted by DHL - e.g. Shipper, Receiver, third party, customs or other government official; "Force Majeure" - e.g. earthquake, cyclone, storm, flood, fog, war, plane crash, embargo, riot, civil commotion, or industrial action.
Routing
Shipper agrees to all routing and diversion, including the possibility that the Shipment may be carried via intermediate stopping places.
3.2 Full text of the текст DHL Express Network Terms and Conditions of Carriage is available on www.dhl.ru website.
4. Customs Operations Terms & Conditions
4.1. Customs Broker:
4.1.1 may performs customs declaration of Express Shipments;
4.1.2. shall inform the Consignee of the date of the goods arrival to the temporary storage facility (TSF) by fax or email;
4.1.3. shall perform other actions stipulated in the customs laws of the Customs Union and the Russian Federation as necessary to perform the customs operations as a person authorized by the Consignee to act in respect of the declared Express Shipments.
4.2. The Consignee shall provide comprehensive and accurate details and documents to perform declaration of the Express Shipments as stipulated in the customs laws of the Customs Union and the Russian Federation and provide additional documents at the Customs Broker's request.
All the documents required to declare the goods should be provided within ten (10) calendar days from the moment the goods arrive to the TSF.
4.3.The Consignee would take of formalities related to the frequency of receiving shipments at his own risk and cost
4.4.The Shipper and the Consignee guarantee that they have legal authority or other legal grounds for the Customs Broker to perform legally relevant actions on their behalf and shall be fully liable for providing comprehensive and accurate information in respect of the Express Shipments.
5. Liability of the Parties
5.1. The Consignee shall be liable for penal sanctions imposed on the Customs Broker as a result of the latter's breach of customs regulations due to the Consignee's failure to provide comprehensive and/or accurate information and documents, including inconsistencies in transported goods to their accompanying documents in terms of their name, quantity, other characteristics affecting due declaration, as well as the Consignee being late in providing those documents and information; and in that case the Consignee shall reimburse the Customs Broker all the amounts of such sanctions against a separate invoice.
5.2. The Customs Broker shall not be liable for lost profits or other consequential and contingent damages of the Consignee even if such damages are foreseeable or have been made known to the Customs Broker or the Customs Broker could or should have known about them.
5.3. The Parties shall be released from liability for full or partial non-performance of their respective obligations hereunder if it became a result of Force Majeure circumstances and those circumstances directly affected performance of this Agreement.
6. Service Fees and Payment for Customs Operations:
6.1. Service fees are determined based on the Customs Broker's rates as of the invoice date, including amounts of customs and other fees paid by the Customs Broker while providing services hereunder.
6.2. The Consignee must pay for the Customs Broker's services.
6.3. The Customs Broker reserves the right to withhold any goods of the Consignee at the latter's expense until the Customer Broker's services provided to the Consignee hereunder are paid in full.
7. General Provisions
7.1. Should the T&C and/or Agreement text change, the Parties agree to apply the T&C effective as of the date of consent specified in Clause 2.2.
8. E-Gift Cards
8.1 E-gift cards are available to purchase from www.aspinaloflondon.com and are redeemable on www.aspinaloflondon.com only. A minimum value of £/$/€50 and a maximum value of £/$/€1000 can be activated with a limit of one gift card per transaction online. 8.2 E-Gift cards cannot be used to purchase e-gift cards or other vouchers, e-gift cards can not be exchanged for cash.
8.3 E-gift cards must be purchased in the correct currency depending on the selected shipping country of the final purchase. For example E-Gift cards purchased in £ will only deliver product orders placed to U.K & Channel Islands, $ e-gift cards will only deliver product orders placed to USA and markets where USD is accepted.
The below further terms and conditions apply when a customer places an order through the Heathrow Reserve & Collect Website.
Terms of sale
A.1 The collection points are located in the Airport after aviation security, which means that you must have a valid boarding card for a departing flight (or have other appropriate authority to access the airside collection points at the Airport) to be able to collect your order.
A.2 Your contract for the sale of the goods which you have purchased from the Reserve & Collect Website is with us and not with Heathrow. Heathrow is therefore not responsible for performance under our sale of goods contract.
A.3 When you place an order for goods from more than one retailer on the Reserve & Collect Website, you will have a separate contract with each such retailer.
A.4 Your use of the Heathrow Reserve & Collect Website is subject to the Heathrow Reserve & Collect Website's terms of use issued by Heathrow from time to time, which are separate to these terms of sale. If there is any conflict between the terms of use for the Heathrow Reserve & Collect Website and these terms and conditions of sale, the terms of use for the Heathrow Reserve & Collect Website shall prevail and apply.
A.5 Although you may receive an order acknowledgement email from Heathrow (on our behalf) further to making an order, this will not mean that your order has been accepted. You will receive a separate email which will clearly state when your order has been accepted by us (and any other retailers when you place an order for goods from more than one retailer on the Heathrow Reserve & Collect Website).
A.6 The contract for sale of goods between you and us will come into existence when Heathrow (on our behalf) sends you an email confirming that we have accepted your order (in full or in part), at which point payment will be taken from you.
A.7 You may receive an order cancellation email from Heathrow (on our behalf) if you place an order for goods from us and more than one other retailer on the Reserve & Collect Website, and all of the retailers which are relevant to the order (including us) are unable to fulfil your order (due to product availability or otherwise).
A.8 When your order is placed, we will place a pre-authorisation on your payment card which puts funds on hold for the total value of your order. We will not take payment from you until we have confirmed that your order can be fulfilled. If your order is cancelled or cancelled in part, we will release the hold on your payment card for the applicable amount.
A.9 Specific terms apply to each product, including warranties and conditions of use and such terms are available here: https://helpdesk.aspinaloflondon.com/hc/en-gb/articles/360001593638-Warranties or such alternative location as we shall provide to you.[1]
B. Merchandise descriptions
B.1 Please note that the price of any product listed on the Heathrow Reserve & Collect Website may be different to the price of the same product that is offered for sale in our retail outlets or offerings outside of the Airport including in other airports.
B.2 If applicable, where any products listed on the Heathrow Reserve & Collect Website are labelled as having a 'Heathrow Price', this means that the products are being sold on the Heathrow Reserve & Collect Website at a discounted price compared to the price that the products are being offered for sale at through retail outlets or offerings outside of the Airport although such prices may align with the price of the same product(s) which are offered for sale in other airports.
B.3 If any of our products listed on the Heathrow Reserve & Collect Website are labelled as 'Travel Exclusive Merchandise', this means that those products are not available to buy in our UK store or on our own website.
If any of our products listed on the Heathrow Reserve & Collect Website are labelled as 'Heathrow Exclusive Merchandise', this means that those products are only available to buy on the Heathrow Reserve & Collect Website.
B.4 If any of our products listed on the Heathrow Reserve & Collect Website are identified as being part of a promotional offer, this means that those products are (i) subject to the terms of a promotional offer, which are made available at Aspinal of London | The Como Collection, and (ii) available to buy on the Heathrow Reserve & Collect Website at a further discount to the 'Heathrow Price'.
C. Payment, Delivery, Performance and Timing
C.1 Where you make a purchase on the Heathrow Reserve & Collect Website and the purchase is accepted (this will be confirmed by an email sent by Heathrow on our behalf), you will be asked to collect your purchased item(s) from the Heathrow operated collection point located in your departure terminal. The location of the collection point will be confirmed by Heathrow and specified in the confirmation email (sent to you by Heathrow on our behalf) once your order has been accepted.
The Heathrow operated collection point will be open during the Airport's operational hours on your departure date. The Airport's operational hours mean the period commencing an hour before the first scheduled departing flight and ending an hour prior to the last scheduled departing flight in the relevant terminal in which the relevant collection point is located).
C.2 If you fail to collect your order, we will not forward or deliver your items to you. Your order will be held by Heathrow for up to 48 hours from your collection time. Heathrow may offer where practicable for you to cancel your order or collect your order either (i) at a different time from the same or another collection point, or (ii) through the 'Collect on Return' service from a 'Collection on Return' desk. You can contact the Heathrow Reserve and Collect Website services team if you are unable to collect your purchase on shopping.services@heathrow.com.
If you do not collect your order on your departure date and you do not inform Heathrow that you want to make alternative arrangements to collect your order (as specified above), your order will be cancelled and you will be refunded for any payments you have made.
C.3 We may decline any orders (or part of an order) as relevant, if we no longer have a right to sell the items in your order on the Heathrow Reserve & Collect Website (for any reason).
C.4 Whilst you pay us for goods, the Heathrow Reserve & Collect Website is managed by Heathrow and as such your bank account statement in relation to your payment for the goods will refer to ‘Heathrow.com’.
D. Cancellation, returns and the Heathrow Promise
D.1 If you require the assistance of the Heathrow customer services team in relation to the Heathrow Reserve & Collect Website, you can contact them on shopping.services@heathrow.com or by writing to them at Heathrow Airport Limited, The Compass Centre, Hounslow, Middlesex TW6 2GW.
D.2 You have legal rights if we supply faulty and/or non-compliant products. If you want to return any faulty and/or non-compliant items, you must inform Heathrow of your decision via the Heathrow Returns Promise (http://www.heathrow.com/returnspromise) and Heathrow will inform us on your behalf.
D.3 We provide an enhanced returns policy, which is facilitated by Heathrow applying the Heathrow Returns Promise (http://www.heathrow.com/returnspromise). Please see Appendix 1 for full details.
D.4 Once you have requested a return, Heathrow will (on our behalf) email you with instructions explaining how to return the applicable goods to Heathrow. You must return any unwanted items to Heathrow, to the address specified on the Heathrow returns label, within 14 days of you requesting your return. Heathrow will then process your return and (subject to our instruction) you will be provided with a refund.
D.5 You must contact us directly at Contact Us | Aspinal of London in relation to any queries you have concerning exchanges, substitution, repairs or replacements, or after sales services. Heathrow will not deal with such requests on our behalf nor shall Heathrow be liable to you for the same.
D.6 The right of cancellation does not apply to:-
a. items that are made to your specifications or clearly personalised;
b. items which are liable to deteriorate or expire rapidly;
c. the supply of alcoholic beverages whose actual value is dependent on the fluctuations in the market which cannot be controlled by us;
d. products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery (such as jewellery, underwear and swimwear), or which are, after collection by you, inseparably mixed with other items; or
e. sealed headphones, audio or video recordings or of sealed software if unsealed by you after collection.
E. Further disclaimers
F. Data Privacy
F.1 We collect and process your personal data according to our data privacy policy which will be made available to you via the Heathrow Reserve & Collect Website.
G. Definitions
Heathrow Airport Limited ("Heathrow").
Heathrow Airport, London (the "Airport").
The website: https://boutique.heathrow.com, where you can purchase goods offered by us to collect at the Airport (the "Heathrow Reserve & Collect Website").
Stripe, Inc., Stripe Payments Europe, Ltd. and/or Stripe Payments UK, Ltd, who manage payments made on the Heathrow Reserve and Collect Website (the "Payment Service Provider").
APPENDIX 1
HEATHROW RESERVE & COLLECT WEBSITE – RETURNS AND REFUND INFORMATION
- When you can withdraw or cancel your sales contract
| Your legal cancellation rights |
For most products that you have bought from us via the Heathrow Reserve & Collect Website, you will have a legal right under the Consumer Contracts Regulations 2013 to change your mind from the date your contract with us becomes legally binding, and for a period of 14 days of taking physical possession of the product, and receive a refund. If you are not eligible for a legal cancellation right, this will be made clear to you by us or on the product page. In the event that you would like to exercise your legal cancellation right in relation to a purchase, you should contact Heathrow to confirm this, and where relevant, return the product to Heathrow. Heathrow will then process the return on our behalf. You can do this by following the instructions below. If you do not collect a product on the scheduled collection date, Heathrow will contact you to confirm whether you wish to exercise your legal right to cancel or you wish to rearrange your collection. If you wish to exercise your right to cancel or Heathrow do not hear from you within 48 hours of your collection time (in which case we will assume that you wish to exercise your legal right to cancel), then Heathrow will work with us to arrange for a refund to be processed in accordance with these Terms and Conditions (assuming of course that the legal withdrawal rights apply to the relevant product(s)). You must not return the goods directly to us, as specified in these Terms and Conditions. Please contact Heathrow to arrange a return using the "Heathrow Returns Promise" service and return the product to Heathrow. Heathrow will then process the return on our behalf. |
| Your rights in relation to faulty or misdescribed products |
If what you have bought from us via the Heathrow Reserve & Collect Website is faulty, misdescribed or otherwise non-compliant with our contract, you may have a legal right to get the product repaired or replaced or to get some or all of your money back. Please contact us directly at Contact Us | Aspinal of London if you would like to exercise your legal rights to get a product repaired or replaced. In the event that you would like exercise your rights to return to such goods and receive a refund, you should contact Heathrow to confirm this, and where relevant, return the product to Heathrow. Heathrow will then process the return on our behalf. You can do this by following the instructions below. Unless you have asked for a product to be repaired or replaced, you must not return the goods directly to us, as specified in these Terms and Conditions. Please contact Heathrow to arrange a return using the "Heathrow Returns Promise" service and return the product to Heathrow. Heathrow will then process the return on our behalf. |
| Our enhanced 60-day return policy |
We operate an enhanced 60 day returns policy. Heathrow helps us to process returns through its "Heathrow Returns Promise" (subject to the terms and conditions below). This 60 day return policy is more generous than your legal rights under the Consumer Contracts Regulations 2013 as set out above. This enhanced returns policy does not affect your legal rights in relation to faulty or misdescribed products nor does it affect any more comprehensive guarantees we may offer you separately. In the event that you would like to benefit from the "Heathrow Returns Promise" services, please return the product to Heathrow. Heathrow will then process the return on our behalf. You can do this by following the instructions in section 2 below. If you have any queries about Heathrow Returns Promise, please ask any airport retailer or call +44 (0) 800 6785 324 or email shopping.services@heathrow.com. Please also see Heathrow's Frequently Asked Questions here: https://www.heathrow.com/at-the-airport/shopping/returns-promise. To benefit from the Heathrow Returns Promise, you can only return the items to Heathrow as described below. |
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How to return your items
- Complete the automated return form made available through "Heathrow Returns Promise" and follow the instructions provided.
- All refunds made by us will be in accordance with our sale of goods terms and conditions.
- Please note that postal restrictions apply in connection with certain products being sent from outside the UK, which may mean that you are unable to return certain products to Heathrow. If you are able to return products, all relevant tax and import duty must be paid by you in advance when returning any goods to Heathrow. Neither we nor Heathrow can accept items with outstanding duty. Such items will likely be returned to you by the applicable customs authority or delivery courier (and in such event you may incur additional costs).
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If you are returning goods from outside the UK that are faulty, misdescribed or otherwise non-compliant with our contract):-
- if you are unable to return products due to postal restrictions, we will ask you to provide evidence that your product is faulty, misdescribed or otherwise non-compliant with our contract) and will consider your return on this basis; and
- if you are able to return the products using international shipping, we will reimburse you for the reasonable costs of your return.
- We strongly recommended that you insure any products you return for their full value. Neither us, nor Heathrow accept liability for any products which are lost or destroyed in the postal system. Please note that if you are returning your items under your legal rights under the CCRs, it will be sufficient for you to show proof of posting.
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General advice for wrapping and packaging your goods
- Make sure any outer containers are strong enough for their contents.
- Fragile items should not touch each other or the side of the container.
- Fill out containers with cushioning material like bubble-wrap or polystyrene chips.
- Seal securely with tape along all edges and openings.
- Flatten any share sharp edges from staples or metal fastenings, cover with tape.
- Use a FRAGILE sticker, if necessary. Packaging should not damage the original packaging that came with a purchase that protects the item(s).
- Write a return address on the item.
- What happens if Heathrow Rewards points were awarded on return items?
- Any applicable Heathrow Rewards loyalty points awarded to you for your purchase (if you are a participating member of the Heathrow Rewards loyalty scheme) will be cancelled upon your return and refund being processed. Please see the Heathrow Rewards terms for further information. These terms can be found at: https://www.heathrow.com/heathrow-rewards/help-and-support/terms.
- The Heathrow Returns Promise terms and conditions
Our enhanced 60 day return policy is in addition to your legal rights and does not affect them. For further information about your legal rights, contact your local authority Trading Standards Department or Citizens Advice Bureau.
- If you change your mind about a product, please send Heathrow the returns form along with the product and proof of purchase to arrange for a full refund. To be eligible for a refund, all items returned under the Heathrow Returns Promise must be received with proof of purchase within 60 days of purchase. You must return the product to Heathrow at your own expense (including the cost of any custom duties, tariffs or taxes if you are returning goods from outside the UK). Postage costs may be refunded by us at our discretion. The Heathrow Returns Promise is offered to all consumers, regardless of where they are resident.
- Returns will be processed by Heathrow on our behalf. Upon receipt of returned goods, Heathrow will return items to us on your behalf. Heathrow will contact you to advise you where the items have been sent and take our instruction to process a refund.
Please note that the Heathrow Returns Promise does not apply to the following items, and therefore, no refunds, exchanges or otherwise will be available under the Heathrow Returns Promise for:
5.1 items that are not returned in the same condition as sold;
5.2 earrings (unless faulty);
5.3 lithium batteries returned from outside of the UK (due to UK postal restrictions);
5.4 lithium batteries contained in equipment (e.g. re-chargeable batteries found in electronic devices) returned from outside the UK. Certain products can be returned subject to adhering to the technical instructions for the safe transport of products by air, and please refer to the CAA website (www.caa.co.uk) for further information;
5.5 defective lithium batteries and defective items containing lithium batteries;
5.6 liquid products, e.g. fragrance, cosmetic products, liquor etc;
5.7 headphones and in-ear headphones (unless faulty);
5.8 swimwear and underwear (unless faulty);
5.9 perishable food and beverage items;
5.10 bespoke or specially ordered items, personalised items, or items altered or adjusted after the sale (including watch straps);
5.11 any purchase and/or any upgrade carried out at Heathrow of any mobile telephone and/or accessories;
5.12 airtime (time tracked by your service provider to determine your billing costs, including without limitation making/receiving calls, SMS email and faxing) whether in connection with mobile phone purchases and/or upgrades or otherwise;
5.13 cover plans, extended warranties or insurance policies taken out to cover product breakdown, loss, damage, wear and tear and repair; and
5.14 travel insurance policies. Please note that this exclusion does not affect your legal rights (nor should it affect any rights which you may have pursuant to any contract which you may have with the relevant retailer at Heathrow). If you have any comments concerning such a contract, you should make direct contact with the relevant retailer.
- What happens if I am denied a refund?
If you are not happy with the outcome of a refund, you can contact Heathrow's customer support team at 0800 6785324 or shopping.services@heathrow.com who may be able to assist you in resolving your issues with us. We have authorised Heathrow to manage this process on our behalf. However, if you continue to have issues, and Heathrow is unable to resolve your issue, you will be able to get in touch with us at Contact Us | Aspinal of London.
Notwithstanding this, Heathrow will not be responsible for any refunds to you as your contract for the sale of goods is between you and us. Any refunds will be paid to you by us.
УСЛОВИЯ ДОСТАВКИ И СОВЕРШЕНИЯ ТАМОЖЕННЫХ ОПЕРАЦИЙ ПО СЕТИ ЭКСПРЕСС-ПЕРЕВОЗЧИКА DHL EXPRESS (далее - Условия)
При доставке в Россию покупатель несет ответственность за то, чтобы товары, заказанный на этом веб-сайте, могли быть получены получателем в России. Налоги на импорт, пошлины и брокерские сборы являются обязанностью получателя в России, с которым свяжутся для предоставления необходимых документов и удостоверений личности для импорта любых заказов с этого веб-сайта. Для получения дополнительной информации об импорте свяжитесь с местной таможней для получения более подробной информации. Если вы хотите использовать конкретного брокера, а не нашего назначенного брокера, сообщите об этом нашему назначенному брокеру, когда с вами свяжутся. Обратите внимание, что Aspinal of London не несет ответственности, если получатель не соблюдает эти процедуры импорта в стране-импортере. Риски, связанные с обеспечением возможности ввоза заказанных товаров в страну получателя, являются ответственностью покупателя, а расходы, связанные с возвратом товаров в Aspinal of London в случае несоблюдения правил местного таможенного законодательства об импорте, будут оплачены покупателем.
Настоящие Условия используются при оказании услуг Экспресс-перевозчиком DHL Express при доставке Экспресс-грузов для личного пользования.
1. Термины, используемые в настоящих Условиях:
Экспресс-перевозчик - DHL Express представлен на территории РФ двумя лицами: АО «ДХЛ Интернешнл» и ООО «ДХЛ Экспресс». DHL Express, а также третьи лица, осуществляют совместную деятельность по международной перевозке Экспресс-грузов и совершению таможенных операций в отношении Экспрес-грузов.
Таможенный представитель - ООО «ДХЛ Экспресс», совершающее от имени и по поручению декларанта или иных заинтересованных лиц таможенные операции в соответствии с таможенным законодательством Таможенного Союза.
Экспресс-груз - товар, перевозимый в рамках скоростной перевозки любыми видами транспорта с использованием электронной информационной системы организации и отслеживания перевозок на сайте www.dhl.ru в целях доставки данного товара до Получателя в соответствии с индивидуальной транспортной накладной в течение минимально возможного и/или фиксированного промежутка времени.
Отправитель - юридическое лицо, обычно интернет-магазин, передавшее Экспресс-перевозчику Экспресс-груз для доставки.
Получатель - физическое лицо, получатель Экспресс-груза, указанный на транспортной накладной DHL Express.
2. Предмет настоящих Условий
2.1. Настоящие Условия представляют собой публичную оферту и составляют Договор перевозки и совершения таможенных операций в отношении Экспресс-грузов консенсуального типа, совершаемый между Отправителем/Получателем, Экспресс-перевозчиком и Таможенным представителем (далее - Договор).
2.2. Нажатием кнопки, проставлением галочки либо другого знака в поле «Я принимаю условия Публичной оферты» а также/либо какого-либо другого фактического подтверждения согласия на сайте Отправителя при заказе Получатель Экспресс-грузов принимает положения настоящего Договора от своего имени и от имени иных прямо или косвенно заинтересованных лиц, включая и Отправителя.
2.3. В соответствии с применимым в РФ законодательством Экспресс-перевозчик и Таможенный представитель вправе требовать от Получателя документы и сведения, необходимые для выполнения международной перевозки Экспресс-грузов и совершению таможенных операций в отношении Экспресс-грузов, в том числе содержащие информацию, составляющую коммерческую, банковскую и иную охраняемую законом тайну, либо другую конфиденциальную информацию, и получать такие документы и сведения в сроки, обеспечивающие соблюдение установленных законодательством требований. Экспресс-перевозчик и Таможенный представитель признает и подтверждает, что полученная информация, составляющая государственную, коммерческую, банковскую и иную охраняемую законом тайну (секреты), либо другая конфиденциальная информация не будет разглашаться или использоваться Экспресс-перевозчиком, Таможенным представителем и их работниками для собственных целей, передаваться иным лицам, за исключением случаев, предусмотренных законодательством, применимым в РФ, а также случаев, когда передача информации иным лицом необходима для выполнения международной перевозки Экспресс-грузов и совершения таможенных операций в отношении Экспресс-грузов.
3. Условия доставки по сети DHL Express.
3.1. Отправитель и Получатель согласны с тем, что для транспортировки грузов по сети DHL Express применяются обычные Условия доставки DHL Express, основные положения которых, важные для Получателя, перечислены ниже:
Доставка и невозможность доставки
Грузы не могут быть доставлены по адресам абонентских ящиков или с указанием только почтовых индексов. Грузы доставляются по адресу Грузополучателя, указанному Грузоотправителем, однако, не обязательно лично Грузополучателю. Доставка Грузов, адресованных в центральную зону получения грузов, производится именно в эту зону.
«DHL» может уведомить Грузополучателя о предстоящей доставке или пропуске доставки. Грузополучателю могут быть предложены альтернативные варианты доставки, в том числе доставка в другой день, доставка без подписи, перенаправление по другому адресу или самовывоз из сервисного отделения «DHL». Некоторые варианты доставки могут быть исключены по требованию Грузоотправителя.
В случае неприемлемости груза, как указано в ст. 2, его заниженной таможенной стоимости, невозможности нахождения или идентификации Грузополучателя с помощью разумных мер, отказа Грузополучателя от доставки или оплаты Таможенных пошлин или иных связанных с Грузом сборов «DHL» предпримет все зависящие от него меры для возврата Груза Грузоотправителю за счет последнего; в противном случае Груз поступает в распоряжение «DHL» и может быть выдан, отчужден или реализован по его усмотрению без какой-либо ответственности перед Грузоотправителем и любыми иными лицами, а вырученные от реализации денежные средства за вычетом Таможенных пошлин, связанных с Грузом сборов и соответствующих административных расходов подлежат возврату Грузоотправителю. «DHL» вправе уничтожить любой Груз, который «DHL» не может вернуть Грузоотправителю в силу закона, а также любой Груз, содержаний Опасные грузы во вложении.
Инспектирование
«DHL» имеет право вскрывать и инспектировать Грузы без уведомления в целях обеспечения безопасности, таможенного декларирования или в соответствии с иными регламентирующими и нормативными актами.
Ответственность «DHL»
Ответственность «DHL» в отношении любого Груза, перевозка которого осуществляется авиационным транспортом (включая вспомогательную перевозку автотранспортом или остановки на маршруте) ограничена в соответствии с Монреальской или Варшавской конвенциями, или, при неприменимости указанных конвенций - меньшей из следующих сумм: (i) текущая рыночная или объявленная стоимость или (ii) 19 специальных прав заимствования за килограмм (приблизительно 26,00 долл.США за килограмм). Такие ограничения также применяются ко всем иным видам грузоперевозок, с тем исключением, что в случае перевозки Грузов автомобильным транспортом действуют ограничения, перечисленные ниже.
В случае международной перевозки Грузов автомобильным транспортом ответственность «DHL» ограничивается или считается ограниченной условиями Конвенции о договоре международной перевозки грузов автомобильным транспортом (КДПГ) в размере меньшей из следующих сумм: (i) текущая рыночная или объявленная стоимость или (ii) 8,33 специальных прав заимствования за килограмм (приблизительно 14,00 долл.США за килограмм). В отсутствие подлежащих применению в силу закона или более низких ограничений ответственности в действующем национальном законодательстве такие ограничения также применяются к внутренней перевозке грузов автомобильным транспортом.
Если Грузоотправитель сочтет вышеприведенные предельные суммы выплат недостаточными, он должен отдельно объявить ценность груза и заявить о необходимости его страхования в соответствии с положениями Раздела 8 (Страхование Грузов), либо самостоятельно застраховать Груз.
Размер ответственности «DHL» однозначно ограничивается непосредственным реальным ущербом, причиненным Грузу в результате его повреждения либо утраты, и не может превышать предельных значений в расчете на килограмм веса Груза согласно настоящему Разделу 6. Не подлежат возмещению любые иные виды убытков или ущерба, (включая, помимо прочего, упущенную выгоду, процентный доход и деловую перспективу), вне зависимости от того, является ли подобный ущерб и убытки особыми или косвенными, даже в том случае, если «DHL» было поставлено в известность о риске возникновения подобного ущерба или убытков.
«DHL» обязуется приложить все разумные усилия для доставки Груза согласно обычному графику доставки «DHL», однако такой график не является обязательным и не входит в состав договора. «DHL» не несет ответственности за ущерб или убытки, вызванные задержкой, однако в случае определенных Грузов Грузоотправитель вправе потребовать ограниченную компенсацию за задержку согласно условиям Гарантии возврата денег, с которыми можно ознакомиться на интернет сайте «DHL» по адресу www.dhl.com или обратившись в DHL.
Срок предъявления претензий
Все претензии должны быть заявлены «DHL» в письменном виде в течение 30 (тридцати) дней с момента приема груза «DHL»; в противном случае «DHL» не будет нести по претензиям никакой ответственности. В отношении одного Груза можно заявить только одну претензию, при этом ее урегулирование является полным и окончательным урегулированием всех требований о возмещении ущерба и убытков в отношении такого Груза.
Независящие от «DHL» обстоятельства
«DHL» не несет ответственность за какой-либо ущерб и убытки, вызванные не зависящими от «DHL» обстоятельствами. Указанные обстоятельства, помимо прочего, включают: негативное воздействие электрических или магнитных полей на электронные или фотографические изображения, данные или записи или их стирание, любые дефекты или характеристики, обусловленные характером Груза, даже если о них было сообщено «DHL»; любые действия или бездействие лиц, не являющихся сотрудниками или подрядчиками «DHL», а именно, Грузоотправителя, Грузополучателя, третьей стороны, таможенных органов или иных официальных лиц; «Форс-мажорные обстоятельства» - землетрясение, циклон, ураган, наводнение, туман, военные действия, катастрофа воздушного судна, эмбарго, мятеж, массовые беспорядки или производственные конфликты.
Маршрут следования
Грузоотправитель соглашается с любым маршрутом следования и отклонениями от него, включая возможность прохождения Груза через промежуточные перевалочные пункты.
Применимое законодательство
Любые споры, возникающие из настоящих Условий, или в связи с ними, в интересах «DHL» подлежат рассмотрению в судах страны отправления Груза и регулируются законодательством этой страны, при этом Грузоотправитель обязуется признать указанную юрисдикцию, если это не противоречит действующему законодательству.
3.2 Полный текст Условий доставки по сети DHL Express доступен на сайте www.dhl.ru .
4. Условия совершения таможенных операций
4.1. Таможенный представитель:
4.1.1 вправе производить таможенное декларирование Экспресс-груза;
4.1.2 обязуется информировать Получателя о дате прибытия товаров на склад временного хранения (далее - СВХ) посредством факсимильной или электронной связи;
4.1.3 обязуется совершать другие действия, предусмотренные таможенным законодательством Таможенного Союза и Российской Федерации, необходимые для совершения таможенных операций, в качестве лица, наделенного Получателем полномочиями в отношении декларируемых Экспресс-грузов.
4.2. Получатель обязуется предоставлять Таможенному представителю полные и достоверные сведения и документы, предусмотренные таможенным законодательством Таможенного Союза и Российской Федерации, для осуществления декларирования Экспресс-грузов, а также в соответствии с запросом Таможенного представителя представлять дополнительные документы.
Все необходимые документы для декларирования товаров должны быть представлены не позднее 10 (десять) календарных дней с момента прибытия товаров на склад временного хранения
4.3. Получатель обязуется самостоятельно соблюдать все формальности, связанные с частотой перемещения им грузов через таможенную границу.
4.4.Отправитель и Получатель гарантируют юридические правомочия или иные законные основания на совершение юридически значимых действий Таможенного представителя от их имени и несут полную ответственность за предоставление полной и достоверной информации относительно Экспресс груза.
5. Ответственность Сторон
5.1. Получатель несет ответственность за штрафные санкции, наложенные на Таможенного представителя вследствие нарушения последним таможенных правил в связи с предоставлением Получателем неполной и/или недостоверной информации и документов, в том числе, несоответствия перевозимых товаров сопроводительным документам в части их наименования, количества, иных характеристик, влияющих на достоверное декларирование, а равно несвоевременного предоставления Получателем указанных документов и информации, и в этом случае Получатель обязуется возместить Таможенному представителю суммы таких санкций на основании отдельного счета.
5.2. Таможенный представитель не несет ответственность за упущенную выгоду, а также иные косвенные и непредвиденные убытки Получателя, даже если такие убытки предсказуемы или если Таможенный представитель был о них уведомлен, или мог бы или должен бы был знать о них.
5.3. Стороны освобождаются от ответственности за частичное или полное неисполнение обязательств по настоящему Договору, если оно явилось следствием обстоятельств непреодолимой силы, и если эти обстоятельства непосредственно повлияли на исполнение данного Договора.
6. Тарифы и оплата услуг по совершению таможенных операций:
6.1. Стоимость услуг определяется в соответствии с тарифами Таможенного представителя на дату выставления счета, включая суммы таможенных и иных платежей, уплаченных Таможенным представителем при оказании услуг по настоящему Договору.
6.2. Услуги Таможенного представителя должны быть оплачены Получателем.
6.3. Таможенный представитель оставляет за собой право за счет Получателя удерживать любые товары последнего до момента получения Таможенным представителем полной оплаты услуг, оказанных Получателю по настоящему Договору.
7. Общие положения
7.1. В случае изменения текста Условий и/или Договора, Стороны соглашаются, что будут применены Условия, действующие на дату получения согласия, указанного в п. 2.2.