If your item is out of warranty and/or no proof of purchase can be provided or located to confirm otherwise, we are still more than happy to help you with your repair; however, this would be a chargeable process.  

To register your product for repair, please contact our Customer Service Team via enquiries@aspinaloflondon.com or by telephone on: 0808 169 5529; alternatively, feel free to visit one of our stores, where they will be able to return your item to our Repairs Department on your behalf. 

When enquiring about a repair, please try to have your proof of purchase to hand if possible. When contacting our Customer Service Team directly, you will be provided with a repair form and free return instructions.

Once our repair team have received the item, please allow two weeks for the assessment to be completed.

Once the assessment has taken place, you will be contacted regarding the approximate time for the repair and any costs on items outside of warranty. At this stage, we will advise if we are unable to repair your product that is outside of the warranty.

Repairs with no charge will commence once we have had your confirmation to proceed.

Chargeable repairs will commence once payment has been received for the assessed repair. 

Items that we cannot repair will be returned to you at no cost.