Aspinal of London Repairs Service
At Aspinal of London, we are an advocate for circularity and pride ourselves on designing timeless products built to last for generations. We encourage our customers to keep their Aspinal products for a lifetime, this is made possible through our warranty and repairs service. We offer a one-year warranty against manufacturing faults for the majority of our products. In the rare event one of our product fails (excluding normal wear and tear) including all stitching, zips, metalwork, handles or corners, you can return it to us for repair at no cost. Our Aspinal artisans take great care when repairing each piece, we are often able to replicate the leather and hardware used originally or will offer the closest possible match. In the event of a product being unrepairable to its former standard, we’ll offer a replacement free of charge.
If your item is out of warranty and/or no proof of purchase can be provided or located to confirm otherwise, we are still more than happy to help you with your repair however this would be a chargeable process.
To register your product for repair, please contact our Customer Service team via enquiries@aspinaloflondon.com, by telephone on: 0808 169 5529 or feel free to visit one of our stores where they will be able to return your item to our Head Office on your behalf. When enquiring about a repair, please try to have your proof of purchase to hand if possible. When contacting our Customer Service team directly, you will be provided with a repair form as well as a return label for repairs to be conducted under warranty, and shipping instructions for those outside of warranty.
Once our repair team have received the item, please allow 2 weeks for the assessment to be completed and for the repair to commence. For chargeable repairs, we will provide you with a quote before commencing the repair, to ensure you are happy to proceed.
Please allow 8-10 weeks for completed repair to be returned.
Hardware Component Request
We offer a convenient component request service that allows you to replace small parts of our hardware at home should this be required. Please contact our Customer Services team who will identify the relevant piece of hardware and send out a replacement, with a guide of how to secure yourself at home. If your product is out of warranty, there may be a modest charge for the replacement component.
Please allow 4 weeks from your initial contact with Customer Services for the component to reach you.
Repair Restore Re-love
As part of our responsibility to maintaining a circular product life cycle, we plan to launch our Restoration Service by the end of 2022. We are committed to restoring any of our products to lengthen their lifespan and return them to their former glory.
Learn more about our repairs as featured in ELLE Magazine https://www.elle.com/uk/fashion/a36379813/leather-repair/
For our Leather Care Kit please see the following link:
https://www.aspinaloflondon.com/products/leather-care-kit?currency=GBP
