With the exception of our phone cases and covers, all Aspinal of London products are covered for 1 year against manufacturing faults from the day of delivery.
Our range of phone covers are covered for six months against manufacturing faults from the day of delivery.
In the event that a product fails (excluding normal wear and tear) including all stitching, zips, metalwork, handles or corners, you can return it to us for repair, or in the event that it is unrepairable, a replacement. Once we receive the item, we will investigate the fault and contact you to agree the most appropriate resolution.
Please be aware that our turnaround times for product repairs can take up to 6 weeks to complete.
Unfortunately, we are unable to complete any product repair requirements during the Christmas shopping period starting 22nd November through to 14th January.
All product repair requests received during this time will commence immediately after this period.
Please note that due to the Covid-19 situation that our repairs department is currently closed for the foreseeable future. For more information please feel free to email our Customer Service team at Enquiries@aspinaloflondon.com or by telephoning 01428648180.