We are happy to exchange items purchased in our ICON Outlet store at The O2 with proof of purchase, within 14 days.
We are unable to accept items for exchange after 14 days.
Please note, purchases made from our ICON Outlet store can ONLY be returned for an exchange at the ICON Outlet store, not at any of our stand-alone stores or concessions.
Personalised items are non-exchangeable. All items are sold as seen.
Unfortunately, our ICON Outlet store is unable to deal with refunds or exchanges on full price products purchased at any of our stand-alone stores or concessions.