If your jewellery item is not suitable for whatever reason, we operate a 30 day returns policy as long as your item has not been worn or used.
In the event you are not entirely satisfied with your purchase, you can choose to exchange for either an alternative item or receive a refund less the cost of gift boxes.
Please refer to our RETURNS procedure for how to return your jewellery item.
Aspinal of London cannot accept returns for any items that have been worn.
Please note that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU). For your security we advise you return any product via Royal Mail Special Next Day Delivery (with the appropriate cover level of insurance) and retain a receipt of postage for your own records. Aspinal of London is not responsible for the return shipping costs unless the item is faulty and we are not responsible for any items damaged or lost in transit.