To ensure you receive your order in a timely manner we may split your order on to be fulfilled from multiple distribution centres and you will be kept updated via email.

If this is not the case and an item is included on your packing slip but is not present in your package then we are sorry to hear this is the case.. We can completely appreciate how disappointing this has been and most certainly not the experience we would wish our customers to have.

Please may we kindly ask you to contact our customer services team on 01428648180 or enquiries@aspinaloflondon.com and one of our Customer Service Agents will be happy to assist you further.